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Terms and Conditions of Accommodation

See also: Rooms and Amenities - Rates - Reservations

 

1. Definition.

A contact of accommodation is defined as an agreement made between the management and the customer for the provision and use of the services at an accommodation facility as stipulated in Act 17.5.1983 n. 217 and regional legislation, regarding, in particular hotels, camping grounds, tourist villages, holiday houses and apartments and rooms for rental.
A contract of accommodation is made the moment management receives confirmation of the reservation, be it verbal or written, from the customer or person acting on their behalf .

2. Reservations.

With advanced bookings, management can ask the customer for written confirmation (indicating the date and time of arrival and departure, address and telephone number), as well as, a deposit (to confirm the booking) for no more than 113 of the cost of pre-booked services and accommodation for the entire period of the stay and a minimum of the cost of one day’s service. The deposit can be paid by credit card.

3. Arrivals and Departures.

Unless otherwise specified , the contract of accommodation is intended for one night. The customer can occupy the room from 16.00 on the day of arrival and the room must be vacated by 10.00 on the day of departure. If the room is not vacated by the stipulated time, management has the right to the payment of the cost of another night’s stay. With advanced bookings the customer must arrive at the hotel, unless agreed otherwise, by 19.00 on the day of the reservation. If the room has been confirmed by the payment of a deposit, arrival is consented until 22.00. If the terms and conditions specified in the contract are not respected, the contract will be considered cancelled and incur payment of the relative penalty.

4. Cancellations and Penalties.

In the event of a late arrival date in respect to the date made in the booking, the customer is to pay the full amount of the accommodation and services booked.
If the reservation is cancelled by the customer before arrival, the following penalties apply:
a) If the customer cancels the reservation at least 30 days prior to the arrival date, the customer will be penalized 10% of the cost of the reservation with a maximum penalty of the cost of one day’s service. The deposit will be returned to the customer after deducting the amount of the penalty. The period is reduced to 10 days if the reservation is for a stay of no more than two days.
b) If the customer cancels the reservation at least 15 days prior to the date of arrival (or 5 days if the reservation is for a period no longer than two days) the customer will be penalized 20% of the cost of the booking with a maximum penalty of the cost of two days. The deposit will be returned to the customer after the relative cost of the penalty has been deducted.
c) If the customer cancels the reservation less than 15 days prior to the arrival date, the customer will pay a penalty equivalent to the deposit. If the customer breaks the contract of accommodation due to an anticipated departure in respect to the pre-booked date , a penalty of 2/3 of the service booked, but not used, will be applied with a minimum penalty of the cost of one day’s service. If the contact of accommodation is broken by management, the cost of the penalty will be equivalent to that of twice the deposit if the cancellation is communicated before the date of arrival or equivalent to the cost of the service booked if communicated after the arrival of the customer. The penalty will not be enforced when it is impossible to provide the pre-booked services due to circumstances out of management’s control and the hotel will provide the guest with alternative accommodation equivalent to that booked.

5. Additional costs and services.

The cost of accommodation includes the use of standard equipment and fixtures in the room as well as the general services and amenities provided by the hotel ,taxes and service fees. Additional equipment and services are available for customer use at a cost, (which must be communicated clearly to the customer), and their use is optional.
Additional costs include:
- the consumption of products at the hotel’s café and bar, and from the room’s mini-bar;
- meals which are not included in a full- board or half-board arrangement;
- breakfast if it isn’t included in the room rate;
- drinks;
- phone calls;
- additional beds in standard single and double rooms;
- the use of a garage or supervised car park;
- the use of certain equipment or appliances which are not part of standard room equipment, requested by the customer;
- the use of sports and recreational equipment and facilities where a rate for single use applies;
- weekly pass of subscription fees for sports activities .

6. Conditions.

Full-board includes the provision of accommodation, breakfast and two daily meals. Half-board includes the provision of accommodation, breakfast and one daily meal. Drinks are not included in either full-board or half-board arrangements.
The cost of the stay is calculated from the first meal eaten by the customer after their arrival, any meals which are not consumed on the day of arrival, will be served, in compensation, on the day of departure.
No compensation of missed meals will be made to full-board or half-board customers . If the customer so desires, the option of a packed lunch is available to replace the main meal. The request must be communicated before 20.00 on the evening prior. Full-board and half-board meals must be eaten at fixed hours.